This course is relevant to students wishing to pursue a career in customer contact centre settings.
Facilitate the learner to demonstrate an understanding of the importance and value of providing high quality customer service within a contact centre setting.
Learners may also have the opportunity to study Maths (5N1833) as an extra module.
QQI Level 5 Award in Contact Centre Operations (5M2071)
(The following exemption may apply: Medical Card Holders - €50 Exam Fee)
This is a full-time one-year course and runs from September to May.
Phone 071-9145480 or email email@example.com
A new national Common Awards System (CAS) is being introduced by QQI for Further Education and Training programmes. SCFE reserves the right to make changes in any course, to limit the number of places available or to withdraw a course. No part of this information shall be deemed to form a contract between the Institute and a student or third party.