Contact Centre Operations - 5M2071

This course is relevant to students wishing to pursue a career in customer contact centre settings.  

This course is designed to;

Facilitate the learner to demonstrate an understanding of the importance and value of providing high quality customer service within a contact centre setting.

Course Requirements

  • Leaving Certificate, Leaving Certificate Applied or equivalent

  • Interview

  • Mature applicants welcome

Course Content

  • Customer Service 5N0972

  • Contact Centre Skills 5N1361

  • E-Business Studies 5N1369

  • Communications 5N0690

  • Work Experience 5N1356

  • Marketing Practice 5N1400

  • Information Communication Systems 5N1952

  • The Internet 5N1611

Optional Modules

Learners may also have the opportunity to study Maths (5N1833) as an extra module.


QQI Level 5 Award in Contact Centre Operations (5M2071)

Progression to Higher Education

Career Opportunities 

  • Call Centres

  • Hospitality Settings

  • Customer Service settings


  • Student Services Registration Fee: €200

  • QQI Examination Fees: €50

  • Deposit: €50

TOTAL: €300

(The following exemption may apply: Medical Card Holders - €50 Exam Fee)


This is a full-time one-year course and runs from September to May.

For more information

Phone 071-9145480 or email

Please Note

A new national Common Awards System (CAS) is being introduced by QQI for Further Education and Training programmes. SCFE reserves the right to make changes in any course, to limit the number of places available or to withdraw a course. No part of this information shall be deemed to form a contract between the Institute and a student or third party.